Refund policy

Return & Refund Policy

At Descents Vault, we stand behind every order. If there is a problem with your purchase, we’re here to help.

Returns

Due to the nature of fragrance products, we do not accept returns or exchanges on opened or used items.

Damaged or Incorrect Orders

If your order arrives:

• Damaged

• Leaking

• Incorrect

• Missing an item

Please contact us within 48 hours of delivery with:

• Your order number

• Photos of the product and packaging

If approved, we’ll send a replacement or issue a refund at no additional cost.

Cancellations

Orders may be canceled before they have shipped.

Once an order has shipped, it cannot be canceled.

Lost Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, contact us and we’ll do our best to help.

Contact

Email: 

 

supportdescentsvault@gmail.com